Support Centre

Download the Sovra app from the App Store or Google Play, then tap "Create Account." Sign in with your phone number to receive a one-time code, set up a passkey, and complete a short profile. The whole flow takes under a minute.

A phone number for verification and a passkey-capable device (any modern iPhone or Android with biometric login). If you later want a card, we’ll ask for KYC documents at that point.

Sovra is rolling out in select markets. The list of supported countries appears as soon as you start signing up. We’re expanding regularly — check the app for the latest.

No minimum. You can deposit any amount of USDC at any time.

Send USDC from any wallet or exchange to your Sovra address. We support deposits on Base, Solana, and other supported chains. Your balance updates as soon as the transfer is confirmed on-chain.

Your money is held in a smart wallet on-chain, denominated in USDC. The wallet is controlled by a key that lives only on your device — Sovra never holds or moves your funds.

Your money stays exactly where it is — on-chain, in your smart wallet. You can recover and access it from any compatible wallet using your passkey, even without the Sovra app.

No. Your wallet is self-custodial; only your device’s passkey can sign transactions. We can’t move, freeze, or restrict your funds in any way.

USDC is a regulated, fully-backed dollar stablecoin issued by Circle. We use it because it gives you a real-dollar balance that settles globally on-chain, with no banking middlemen.

Every transaction lives on a public blockchain. You can verify your balance at any time on a block explorer using your wallet address — the truth is on-chain, not in our database.

Open the Cards section in the app and tap "Get a card." You’ll complete a short KYC, pick a physical or virtual card, and start spending as soon as it’s issued.

Anywhere Visa or Mastercard is accepted — in person, online, and abroad. Your card draws from your USDC balance and converts to the merchant’s currency at point of sale.

Yes — you can set daily, weekly, and per-transaction limits inside the app. Default limits depend on your verification level and your card tier.

A small, transparent FX fee per international transaction. The exact rate is shown in the app before you confirm — no hidden spread.

Tap "Send," pick a contact or paste any wallet address or username, enter an amount, and approve with your passkey. The transfer settles in seconds.

Share your Sovra address. Anyone, anywhere, can send you USDC and it arrives in your balance the moment the transaction is confirmed on-chain.

On-ramp partners vary by country. The app shows the methods available to you (bank transfer, card, regional on-ramps) once you sign up.

On-chain transfers settle in seconds. Bank deposits depend on the on-ramp partner — usually one to two business days.

No Sovra fees for sending USDC between users. Network (gas) fees are sponsored — you pay $0 to send.

Your wallet’s private key is generated on your device and protected by your passkey/biometric. Only you can sign — no one at Sovra has access to your funds.

Reinstall Sovra on your new device and recover with your passkey backup. As long as your passkey is synced (iCloud Keychain / Google Password Manager), you regain access in seconds.

Biometric/passkey authentication on every transaction, a smart-wallet architecture with no central custodian, and a full on-chain audit trail. There are no shared secrets to phish.

Reach us any time at hello@sovra.finance or through the in-app chat. Our team typically responds within a few hours.